Product Exchange Policy
- Exchange product must have not been use, and in good and saleable conditions. Only products carrying point-value (PV) is exchangeable. Non-PV items are non-exchangeable and refundable. Discontinued products, or products are no longer on the Company’s official selling list, or products that are sold previously with condition stated as “Non-Returnable” and “Non-Exchangeable” are NOT exchangeable.
- The original copy of invoices to be presented for the request of product exchange.
- Valid period for product exchange shall be subjected to the following and the respective country of terms and conditions.
- All 5th element products (Essential oil and Diffusers) and Estebel skincare must be exchanged within the three (3) months from date of the invoice.
- Products exchanged must be of the brands. Example: The 5th Element products (essential oil and diffusers) are not applicable for exchange for Estebel skincare products.
- All Estebel skincare products only exchangeable within the same range of skincare products. Example – EB Men facewash can exchange to EB men toner.
- Ed. Pinaud cosmetic, perfume, Jewellry, watches and sunglass are sold on Non-Exchangeable condition.
- Promotional items are non-exchangeable and refundable.